Web Hosting FAQs
Our platform has redundancies at every level. In the event of a hardware, software or network failure, automatic failover occurs to bring services back online. Our high-availability hosting platform uses a combination of enterprise level hardware and software to ensure maximum reliability and mitigate data loss.
Autoscaling automatically adjusts server resources like CPU, memory, and bandwidth based on real-time traffic. This ensures that your websites remain fast and responsive during high traffic periods without any manual intervention.
Our One-Click Migration tool simplifies the process of transferring your website, databases, and emails to our platform. You just provide the login details for your current host, and our tool handles the rest, ensuring a smooth transition with no data loss or downtime.
Wetake security seriously. Our platform offers DDoS protection, WAF (Web Application Firewall), malware scanning, and two-factor authentication. Additionally, all sites come with free SSL certificates for encrypted communication, and we’re fully PCI compliant for secure ecommerce hosting.
No, there are no LVE limits on our platform, meaning your websites aren’t capped artificially. Resources like CPU and memory scale dynamically to meet demand, ensuring consistent performance.
Absolutely. Our platform is designed for business-grade hosting. It’s PCI compliant, supports autoscaling, and comes with enterprise-level security features, making it ideal for ecommerce sites and businesses that require the highest levels of security and reliability
Yes, we include 10gb Mailboxes as standard on all of our hosting platforms! If you decide to go with our cloud hosting servers. then you can have unlimited 10gb mailboxes.
As a small and growing business, we don't include domain names for free. We do how however, offer some of the lowest-priced domains in the UK without the huge price increase after the first year.
Domain Name FAQs
Our main business is web hosting, so we don’t seek to make a huge profit on domain pricing. If you buy a domain through us, you’ll enjoy the service and consider hosting your website with us.
There are a couple of different ways, but the easiest is to go to your control panel and select Transfer Domain. Our tag is STACK.
You can find out more by contacting support or visit our Domain Name Support Database
.uk domains are transferred instantly, so they’ll appear in your My20i account straight away.
.com, .net, .org and most other domains take 5-7 days to transfer. Your website and emails remain live during this time – this is just the time it takes the registry to process the transfer.
We work on an autorenewal basis, that means you don’t have to worry about your domains expiring.
We will send you a reminder to renew your domain name one month prior to the expiry date. You can renew the domain registration manually from the renewal section in your account at any time.
If your domain name registration has expired, the domain will enter the process of being deleted from the registry and you will lose control over the domain name. When the process is complete, it will be freely available for anyone to register.
For most TLDs (like .com, .uk, .org etc.) we offer a 30 day grace period to renew the registration. After this there is a 30 day redemption period in which you can still renew the registration, but there is an extra fee for this process.
There are some TLDs which are regulated in a way that don’t allow for a grace and/or redemption period (e.g. .io) and are directly available for anyone to register when expired.
There are some regulations you have to follow when registering your TLD. We have summarised them in our support article here: Restrictions and rules on domain names
A domain name on its own does not class as intellectual property in the UK. The actual content of a website will be protected by copyright laws.
No, you cannot buy a domain name permanently. The registration of domain names works on yearly contracts. You can pay upfront for up to 10 years to have your TLD secured.
WordPress FAQs
To keep our shared WordPress hosting available with plenty of resources, we only allow 1 site per hosting package on our Shared WordPress Hosting. However, if you go for our Managed WordPress Cloud Hosting, then Yes, you can host as many WordPress websites as you like on the same hosting account, within the resource limits that you’ve chosen.
To migrate to us, you can use our free and unlimited Migration Centre which will move your websites automatically using FTP. Our Support Team can help should you have any questions.
Yes, with all our hosting packages you must use custom domain names. You can buy domain names through your control panel. We sell them at the lowest cost – with no big surprises after a year – what you pay to register the domain doesn’t leap in price after a year.
We have a feature-packed file manager that makes it easy to access your WordPress files. You can upload, download, edit, delete and create files in an attractive user interface. You can manage your database from your control panel using phpMyAdmin.
Your first port of call should be to contact our in-house Support Team, who are available every day and night. They’re WordPress hosting enthusiasts, familiar with all the issues that can face a WordPress user. They’ll help you with any problems, even they aren’t related to web hosting. They’re known for their concise, expert replies. They don’t rely on ‘boilerplate answers’ and will investigate a problem until it’s solved.
There are also DIY solutions. We have an extensive Knowledge Base which covers common WordPress issues and blog for extra advice. We also include a free automatic Malware Scanner. If this detects malware, it will give you the opportunity to remove it in a click.
Should you wish to edit files, you can use our File Manager, and if you want to test and troubleshoot problems yourself, you can do this on a staging website, leaving your live site unaffected.
Yes, you can use any WordPress plugins and themes, although we’d always recommend getting them from reputable providers.
Some plugins won’t be necessary, as our WordPress Hosting includes many features offered traditionally by plugins. An example would be our CDN Web Acceleration Suite, which performs performance optimisation on images and code at the server level. Another would be the WordPress Manager, which enables you to manage all your WordPress websites – things like updates and users – across all your websites from a single screen. We have a bunch of security features that can’t usually be found anywhere except through plugins.
Reducing the number of plugins that you use tends to improve website performance.
It’s quick and easy to set up a WordPress staging environment. Select the WordPress Staging icon, then ‘Create Staging Site’. Your website will then be cloned to staging. Here, you can make changes and view the results without affecting your live website.
Once you’re happy with the results, you can ask for your staging site to be ‘Cloned into Live’. All your changes will then appear on the live website.
Yes, WordPress can be used for ecommerce. Major brands like Etsy, Home Depot, IKEA and Target use WordPress. The most well-known ecommerce plugin is WooCommerce, but there are other alternatives.
All our hosting is optimised for high-performance online stores, perfect if you a run large or growing ecommerce website.
VPS FAQs
All our VPS hosting comes with one dedicated IP address. You can order up to three additional IP addresses for £99 per year
We manage the hardware and network that your virtual private server will use, and our VPS support team are online 24/7 should any issue arise.
We don’t manage the security, software or updates on the VPS itself – that will be your responsibility. We’d recommend an Unmanaged VPS if you’re confident with server management. If you require technical support and advice, then we’d recommend our Managed Hosting on a VPS.
Yes, when we offer unlimited bandwidth VPS, we mean it. So you won’t hit any traffic limits, regardless of the number of requests being made to your VPS.
Yes, when you create your own private network, you are creating a dedicated Virtual LAN (VLAN) in our datacentre. You can assign this VLAN to as many servers as you like within the same datacentre. You're responsible for all IP numbering on your VLAN.
Yes can we provide a /64 IPv6 subnet per VPS. Once provisioned you can allocate your range through your control panel
You can deploy UK VPS Hosting in London or a US based VPS from our Dallas DC.
Your VPS will be hosted on power-efficient servers that run on 100% renewable energy. You can read more about how our hosting platform and our business is committed to reducing greenhouse gas emissions at Green Hosting.
Yes our VPS Servers are 100% SSD. You won’t find any other UK VPS hosting provider with this level of performance for a comparable price.
